Data Privacy Policy

Privacy Notice

At T.M. Financials, we recognize the importance of personal information entrusted to us. It is one of our fundamental responsibilities as a financial institution to ensure that we protect the information entrusted to us by our clients and our website visitors.

This Privacy Notice will inform you of how we look after your personal data, your privacy rights, and how the law protects you. It applies to any personal information you provide to TM and, subject to local law, any personal information we collect from other sources.

Throughout this Notice, “TM” refers to T.M. Financials, including its affiliated companies and subsidiaries (also referred to as “we”, “us”, or “our”).

To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:

• We only collect personal information that we believe is relevant and required to understand your needs and conduct our business.
• We use your personal information to provide you with better customer services and products.
• We will not disclose your personal information to any external organization unless we have your consent or are required by law.
• We may be required from time to time to disclose your personal information to governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.
• We aim to keep your personal information on our records accurate and up-to-date.
• We maintain strict security systems designed to prevent unauthorized access to your personal information by anyone, including our staff.

Lawful Basis for Processing Your Personal Data

Your privacy is protected by law, and this section explains how that works. In accordance with the Data Protection Act, we are allowed to use your personal information only if we have a proper reason to do so. This includes sharing it outside TM. The law states that we must have one or more of these reasons:

• Fulfil a contract we have with you, or
• When it is our legal or regulatory duty, or
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, or
• When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you.

Your Consent

TM will process your personal data only after obtaining your express consent, where it is necessary for the performance of a contract to which you are a party or to enable you to enter into a contract or in accordance with the law. You give your consent to us through our account opening mandate and during your relationship with us. We will only disclose your personal data if:

• The law requires it or such personal data is exempted from data protection laws;
• Such disclosure is for the administration of justice or in the public interest or relates to the use of a unique identification number to facilitate sharing information and avoid multiple registrations among public sector agencies;
• Such disclosure is necessary for the performance of a contract to which you are a party or to enable you to enter into a contract;
• Such disclosure is required to protect your vital interests;
• You agreed that we may disclose your data for the purposes for which such data has been collected and of which you have been informed.

Change of Purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

What Type of Information TM May Collect From You?

• National Identifier: A number given to you by a government to identify who you are, such as a National Identity Card, Passport.
• Contact Details: Where you live and how to contact you.
• Socio-Demographic: Details about your work or profession, nationality, education, and social or income groupings.
• Financial: Your financial position, status, and history.
• Contractual/Transactional: Details about payments to and from your accounts with us, and insurance claims you make.
• Locational: Location data from your mobile phone and the IP address of your connection when using our PNM Mobile application or our Online Portal.
• Transactional: Details about payments to and from your accounts with us and insurance claims you make.
• Behavioural: Details about how you use our products and services.
• Usage Data: Other data about how you use our products and services.
• Technical: Details on the devices and technology you use.
• Communications: What we learn about you from letters, emails, and conversations between us.
• Social Relationships: Your family, friends, and other relationships.
• Open Data and Public Records: Details about you that are in public records such as the Electoral Register and information about you that is openly available on the internet.
• Documentary Data: Details about you that are stored in documents in different formats or copies of them, such as your passport, driver’s license, or birth certificate.
• Special Categories of Personal Data: The law treats some types of personal information as special. We will only collect and use these types of data if the law allows us to do so:
  • Racial or ethnic origin
  • Political opinion
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic and biometric data
  • Physical or mental health or condition
  • Sexual orientation, practices, and preferences
  • Criminal convictions and offences

Why Does TM Collect Information About You?

We collect personal information to carry out and administer our services and products to you. These may include claims management, risk management consulting, and other forms of insurance services (including underwriting of insurance products and reinsurance), employee benefits program administration, and investment advisory services.

How Does TM Collect Your Personal Information?

When you request our services, we ask you to provide accurate and necessary information that enables us to respond to your request. While the personal information we collect may come directly from you, it may also be provided by our affiliates or other third parties (such as employers, insurance companies, insurance brokers or agents, credit organizations, financial institutions, medical professionals, etc.).

TM Websites and Cookies

We may collect information during your visit to a TM website through the use of cookie technology. A cookie is a small text file placed in your Internet browser or elsewhere on your hard drive. You can control acceptance of cookies by modifying your Internet browser preferences. If you block all cookies (including essential cookies), you may not be able to access all or part of our site.

Marketing

We may use your personal information to inform you about relevant products and offers, provided we have your consent or legitimate interest. You can opt out of marketing communications at any time by contacting us at [email protected].

How Does TM Use Your Personal Information?

We use the personal information we collect to:

• Provide information and services as requested by you.
• Determine eligibility and process applications for products and services.
• Understand and assess your ongoing needs and offer products and services to meet those needs.
• Administer claims.
• Obtain and update credit information.
• Conduct marketing, subject to your consent.
• Carry out other contractual obligations.

Does TM Disclose Your Personal Information?

We may disclose your personal information to business partners necessary to provide our products and services, including credit and fraud reporting agencies, reinsurers, medical service providers, and advisers. We will not rent, sell, or disclose personal information to unaffiliated third parties for their own marketing use.

Security Measures

TM has implemented reasonable physical, technical, and administrative security standards to protect personal information from loss, misuse, alteration, or destruction.

Your Legal Rights

You have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You can withdraw consent at any time.

For more information or to exercise any of your rights, contact:

The Data Protection Officer
T.M. Financials
3 Emerald Park, Trianon, Quatres Bornes, 72257, Republic of Mauritius

Changes to This Notice

We may update this Privacy Notice periodically. The latest version was last updated in September 2024.